Last Updated On 14-Feb-2025

This Privacy Policy describes the policies of Roweiz Ltd, on the collection, use, and disclosure of your information that we collect when you use our website (www.roweiz.com) (the “Service”). By accessing or using the Service, you are consenting to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect:

We collect the following types of information:

Personal Information You Provide

● Name
● Email address
● Phone number
● Shipping and billing address
● Payment details (processed securely by third-party services)

Automatically Collected Information

When you visit roweiz.com, we may automatically collect:

● IP address
● Device type and browser
● Pages visited and time spent on the website
● Referring and exit page

How We Use Your Information:

We will use the information that we collect about you for the following purposes:

● To process and fulfill your orders
● To communicate with you regarding orders, updates, and promotions
● To improve our website and customer experience
● To prevent fraud and secure transactions
● To comply with legal obligations
● User accounts
● Testimonials and customer feedback collection
● Dispute resolution

If we want to use your information for any other purpose, we will ask you for consent and will use your information only after receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

Sharing Your Information:

We only share your personal information with trusted third parties, such as:

● Payment processors (e.g., Stripe, PayPal)
● Shipping carriers (e.g., FedEx, DHL)
● Analytics providers (e.g., Google Analytics)
● Legal authorities when required by law

We do not sell or rent your personal information to third parties.

Retention Of Your Information:

We will retain your personal information with us for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights:

Depending on the law in your location that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at servicedesk@roweiz.com. We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at servicedesk@roweiz.com. Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies and Tracking Technologies:

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Grievance / Data Protection Officer:

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Roweiz Ltd, Email: servicedesk@roweiz.com. We will address your concerns in accordance with applicable law.